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1 minute security check · 008 security backup hosting

I have a backup, but I don't have the date I need.

Approximately 4 minutes to read BlueCanvas

Can I go back to the point before the hacking incident with the backup provided by the hosting company?

You can only revert to the extent stated in the contract document. In the public terms and conditions, the retention period is written, such as “Daily backup stores backup data from the last three days,” and the customer center information describes the nature of the backup, such as “This is temporary backup data to prepare for system failure, and the desired data may not be available.” Some places say that there is a separate cost for restoration. Each business and product is different, so you should check our contract documents directly.

Key takeaways

  • After an accident, I opened the backup list. The oldest date was three days agoAnd the accident may have started before that.
  • Even if there is a backup file, there are three places where recovery is blocked. Storage period/included data/restoration chargeno see.
  • Please change your question from “Are you backing up?” “Can we go back to the day before the accident?”If you change it to , you can decide what to check.

I have a backup, but I don't have the date I need.

There was an accident. From the Hosting Management screen, open the backup list. There are three lines: today, yesterday, and the day before yesterday. And the front is empty.

The problem is the accident It started before that.The point is. If the point you need to go back to is before the start of the list, you won't be able to get there even if you have a backup.

Three positions that cannot be recovered even if there is a backup file

blocked spotWhat to check
Storage period has expiredOldest date in the list. You can't go any further than that
There are no databases in the listIf I just turn the web file, the screen comes back, but the text and order details are blank.
There is no clue as to who will do the restoration and when.Do I have to request it to start, is there a separate cost, and does it take a few hours?

The same word “backup” has different scopes.

Domestic hosting and server operators Open terms of use and customer center informationI opened and copied the sentences related to backup. The sentence itself speaks volumes.

written sentencemeaning
「Daily backup stores backup data for the last 3 days.」I can't go back four days ago
“This is temporary backup data to prepare for system failures, and the desired data may not be available.”This is not a backup created for user recovery.
“Backup recovery work… Separate work costs will be incurred.”You have to request it to start, and there is a fee.
“The company does not guarantee or take any responsibility for the preservation and integrity of backed-up data.”There is no guarantee that the backup copy is intact.

This is not an article trying to fault a specific business operator, but rather, “Let’s check the scope of our contract,” so the name of the business owner was not written down. Even within the same business, conditions vary depending on the product., you should view our contract documents directly as they may change at any time.

Changing the question determines what to check

When you ask, “Are backups being made?” the answer is usually “Yes.” Please rephrase the question like this:

“Can we go back to the day before the accident?”

The answers differ here. And to create an answer you need three things: until when whether it remains (storage period); what Contains (included data), who Restoration (Restoration Responsible)

Just open the list today

  1. From the Hosting Management screen, open the backup list. Do not press the restore button.
  2. oldest dateView . You cannot go back beyond that date.
  3. Is there a database item in the list? I see it. If you don't have it, you will need to take care of the text and order details separately.

If either one is empty, make a copy One more thing besides hosting You can leave it. If you keep them in the same place, they will stop together when that one place stops.

To check if the restoration is actually done: A test environment created separately rather than an operating serverTry it here. If you try to do this in operations, it will be an accident in itself.

If you are curious about the order after infringement is confirmed, Recovery steps when Google puts a “Risk” mark on a siteYou can continue watching. The backup list and date of the text and video are reproduced screens.

Full video subtitles (6 scenes)

I can't go back to the day before the accident.

They say they have a backup, but they can't go to the day before the accident? When I open the list, the place is empty.

I have a backup but no date.

After the accident, I opened the backup list and found that the oldest date was three days ago, and the accident started before that.

Three seats that cannot be returned

This may be because the retention period has passed, there are no databases on the list, or it is not clear who will do the restoration and when.

Same words, different scope

If you open the terms and conditions, the scope of what they say is different. Some places say it is a temporary backup for failure, and some say there is a separate cost for recovery.

Based on restoration

Look at restores, not backups. What you need is not a file, but the ability to go back to the day before the accident.

Just open the list

Today just open the backup list to see the oldest date and DB entries. If even one is empty, you can leave one more copy outside.

Frequently Asked Questions

Can I go back to the point before the hacking incident with the backup provided by the hosting company?

You can only revert to the extent stated in the contract document. In the published terms and conditions, the retention period is written, such as “Daily backup stores backup data from the last three days,” and the customer center information states the nature of the backup, such as “This is temporary backup data to prepare for system failure, and the desired data may not be available.” Each business and product is different, so you should check our contract documents directly.

Shouldn't I just restore the web files?

The screen returns, but the content does not. Data such as posts, inquiries, and order details are in the database, so if the database is not included in the backup list, that part will remain empty. This is why you should first check whether there is a DB item in the list.

Why not give it a try to see if it can be restored?

Do not attempt this on a production server. Restoration can be an accident in itself because it overwrites the current data. When checking, try restoring it to a separately created test environment and see if the screen and data return together in that environment.

Can’t I just rely on hosted backups?

It is safer to view it as an auxiliary tool. In some cases, the terms and conditions state that the user is responsible for data preservation, and in other cases, they state that the integrity of the backup copy is not guaranteed. If any of the oldest dates or database entries in the list are empty, it may be a good idea to leave a copy off-host.

We'll check with you to see if your backup actually comes back.

When BlueCanvas takes charge of maintenance, we will check the backup generation and whether restoration is possible in a test environment and provide a report outlining the action sequence. You can first diagnose what your current condition is.

Request a free diagnosis

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