There is a consultation button, but I don't know if I can press it.
When an incident occurs, I do a search, open the website, and look at “Apply for consultation.” But the hand stops. Is it paid, how much does it cost, and when will I get an answer?Because is not on the screen.
It's not because the buttons aren't noticeable. This is because there is no basis for judgment before clicking.
The first screens of 55 locations were counted using the same criteria.
On September 6, 2026, 59 law office websites were accessed, excluding 4 that did not respond. 55 placeswas used as a sample. On a 1280×900 desktop screen, only the visible area (less than the top 900px of the document) was read.
This survey Just counting the notation on the first screenand has nothing to do with the superiority or inferiority of legal services. The office name and address were not posted anywhere on the screen or text.
The button was already in 46 places
There were 46 places on the first screen that had links leading to consultation or inquiries. There were 24 places where the phone number was visible in some form, and 23 of them could be dialed directly by pressing the button.
in other words Setting up a windowwas largely replaced.
What was empty was cost and time
| What's written on the first screen | number of places |
|---|---|
| Consultation costs (consultation fee, free consultation, commission, start-up fee, etc.) | 4 places |
| Consultation hours (consultation hours, business hours, weekdays, 24 hours, etc.) | 6 places |
| a place where both are rare | 1 place |
| A place where neither can be found | 46 places |
If you have a button but no conditions, visitors will have to press it without knowing how much it will cost.
Even after pressing it, it changes
| Where the consultation link goes | number of places |
|---|---|
| Consultation screen on your site | 32 places |
| External channels such as Kakao Channel and Naver Talk Talk | 23 places |
| Can't find the inquiry form on the site | 14 places |
If the counter goes out, inquiry records pile up there, and it becomes difficult to guide the next procedure on our screen. This doesn't mean that the outside window is wrong. But in that case There must be a separate space for guidance. do.
We did not submit a single inquiry form, but only determined by reading the screen structure. So I wrote “I couldn’t find it” instead of “It’s not there.”
Three things to check before adding more buttons
| Check | What to write on the first screen |
|---|---|
| Consultation method | Write down whether you would like to receive it over the phone, in person, or online. |
| consultation fee | Write down whether it is paid or free, and what the amount is. |
| Next steps | After applying, write down when and how you will receive an answer. |
If you haven't decided yet on what to write, that's the first thing to do. Rather than correcting the phrase Setting operating standardsIt's in front of this.
This is an industry version of BlueCanvas' website. You can check the included items and estimated amount on the cost estimate screen.
