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I can see the number, but it doesn't work when I press it.

Approximately 4 minutes to read BlueCanvas

What should be on the first screen of the hospital website?

One reservation button and one phone number to be dialed must be visible without scrolling. As a result of checking the home screen of 24 places, there was a reservation button in 21 places, but 6 places had the number to be pressed on the first screen, and 5 places had both. If you write down the number in letters only, whether you can press it or not will depend on the device, so you must leave a tel: link.

Key takeaways

  • I pressed the phone number on the hospital website on my cell phone. The call screen does not appear I have work to do. This is because the number is just written in letters.
  • Looking at the first screen of 24 hospital homepages, the reservation button was 21 placesIt was there, but the number I dialed by pressing it was 6 places, where both are located 5 placesIt was.
  • How to fix it is at the top of the first screen. One reservation button and one phone linkPut them side by side and write today's treatment time next to them.

I can see the number, but it doesn't work when I press it.

A patient opens the hospital website on his mobile phone. The main phone number is written in large letters in the center of the screen, so press it. However, the call screen does not appear. Eventually, I memorize the number and transfer it to my phone app. In the meantime, you may have to look for other hospitals.

the number Just with letters If it is written down, it will look like this. Depending on the device and browser, there are cases where the number is automatically recognized and created as a link, but there are circumstances where this is not the case. There is only one way to make it happen by pressing it on any device.

How to writeWhen pressed
<span>02-000-0000</span>This may or may not occur depending on your device.
<a href="tel:0200000000">02-000-0000</a>When you press it, the call screen appears immediately.

I reviewed the first screens of 24 places.

BlueCanvas review archiveI selected 24 hospitals among the sites whose addresses remained and opened the first screen one by one.

What's on the first screenplace
There is a reservation button21 places
There is a number to dial6 places
Both reservations and phone calls are available.5 places
Write down the number in letters only (based on the entire document)8 places

Let me make the standards clear. The above figures are 1280×900 first screen without scrolling on desktopIt is a 10,000 count value. Based on the entire document, the number of places with phone links increases to 9. If you mix the two standards, the values ​​will change, so I wrote them down separately. The measurement date is August 30, 2026.

The problem wasn't caused by the lack of a reservation button. There are already 21 locations. The place where it actually divides is phone callIt was.

There are only two things the patient wants to do:

  • Make a reservation. This is a person who does not want to set a time limit and wait.
  • I'm calling. I am a person who wants to immediately ask if treatment is available now.

These two cannot replace each other. If you only have a reservation screen, people who want to ask questions right now have nowhere to go, and if you only have a number, people who have a hard time calling will miss out. So, both should be on the first screen, but out of 24 places, there were 5 places where both were present.

The movement path on the first screen is It is a matter of convenience in visiting the hospital and has nothing to do with the superiority or inferiority of treatment. This article does not evaluate specific hospitals and does not name individual hospitals.

Place three at the top of the first screen

  1. One reservation button. It would be good if you could also tell us where it goes when you press it. What patients need to prepare varies depending on whether it is an on-site application screen or an external service such as Naver Reservation.
  2. One number to dial. tel: Just leave a link.
  3. Clinic hours today. If you write down something like “Today’s treatment · 09:00–18:00 · Lunch 13:00 – 14:00,” you can decide for yourself whether to call or not.

The verification you will try today will take only 30 seconds.

not a pc real cell phonePlease open our website and press the number.

  • The call screen appears. There is a phone link. Next, look at the reservation button.
  • Nothing happened. The number is in letters only. <a href="tel:0200000000"> One line changes it.

There are also records of viewing the first screen of other industries in the same way. Inquiry flow for 37 manufacturing websitesIf you continue reading, the standards will become clearer.

Full video subtitles (6 scenes)

A number that doesn't work even if you press it

I see a phone number, but it doesn't answer when I press it. The patient memorizes the number and goes to the phone app.

The number is visible, but it doesn't get caught.

Open the hospital website on your mobile phone. I saw the number and pressed it, but nothing happened, so I ended up memorizing the number and going to the phone app.

Number written only in letters

This happens if the number is written in letters only. You must have a phone link in order to make a call. 8 out of 24 places had it written only in letters.

Make a reservation or call

There are only two things patients do on the hospital site: Make a reservation or call. There were 5 places where both were on the first screen.

The two are side by side at the top of the first screen.

All you need to do is place a reservation button at the top of the first screen, a number to press, and write today's treatment time next to it.

Click directly on your phone

Open our website with your mobile phone now and press the number. If the call screen appears, that's it. If nothing happens, that's the place to fix it.

Frequently Asked Questions

If you write your phone number in text, won't your phone automatically recognize it?

Some environments recognize it and some do not. You should not rely on that behavior as it will vary depending on your device, browser, and settings. To call in any environment, you must add a tel: link to the number. All it takes is one line of code to change it.

I already have a reservation button, do I need to put the phone call on the first screen?

The two actions are not substitutes for each other. Making an appointment is the behavior of a person who wants to set a time, and making a phone call is the behavior of a person who wants to ask right away if treatment is available now. Of the 24 places, 21 had a reservation button, but only 5 places had both reservation and phone calls on the first screen. It's not a big deal because it involves adding one more number next to the reservation button that already exists.

What exactly are first screen standards?

On a 1280×900 desktop screen, we only counted the visible area without scrolling, that is, the document-based position of the element within 900px. Based on the entire document, there are 9 places with phone links, not 6. If you mix the two standards, the values ​​will change, so they are written separately in the text.

Is it a bad hospital if there is no reservation button?

no. The route on the first screen is a matter of whether it is easy for the patient to get there and has nothing to do with the superiority or inferiority of the treatment. Some departments are better suited to accepting applications only by phone.

If you would like to see our site on the same basis.

BlueCanvas is building a record of opening actual sites and examining the flow and structure of the first screen. Please check first what criteria they use, and if necessary, we will review our site using the same method.

Go to website review

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